FAQs

Do you ship internationally?

Yes! First class international shipping rates start at $25.00. If you'd like a shipping upgrade that includes tracking, please email customerservice@zimmermanshoes.com.

 

Where are your shoes made?

We're proud to make our shoes in our family's small factory located in rural Pennsylvania. The factory has been in operation since 1888, and our family has owned it since the early 1960s. You can get a peek behind the scenes and learn more about us here.

 

When will my order arrive?

Most of our shoes and accessories are ready to ship within 1-2 business days. All pre-sale orders are custom made just for you with a 2-3 week turnaround time.

 

Do your shoes run small or big?

Generally, our shoes run 1/2 size smaller than most shoe brands. An average one year old wears our size 4. Still not sure about size? Refer to our printable sizing chart.

If you have questions on sizing, email customerservice@zimmermanshoes.com.

 

What materials do you use to make your shoes?

We believe that little feet need natural materials in order to breathe, so we only use leather for our uppers. With the exception of our Stevie Sandal and soft soled shoes which has no lining, all of our shoes have linings made of leather and/or cotton. All of our materials are sourced in America.

 

Do you sell wholesale?

Yes, we do! Please feel free to email customerservice@zimmermanshoes.com.

 

If I want a color that's not pictured on your website, will you do a custom order?

Sometimes we can accommodate customized orders. We love to do them when we can! Email customerservice@zimmermanshoes.com if you would like a custom pair of shoes. Please understand that all custom orders are final sale and are subject to a customization fee.  

 

Do you accept returns or exchanges?

All information on returns and exchanges can be found on our Policies page. Please read it carefully before ordering.