FAQs

Do you ship internationally?

Yes! First class international shipping rates start at $25.00. If you'd like a shipping upgrade that includes tracking, please email Audrey - audrey@zimmermanshoes.com.

 

Where are your shoes made?

We're proud to make our shoes in our family's small factory located in rural Pennsylvania. The factory has been in operation since 1888, and our family has owned it since the early 1960s. You can get a peek behind the scenes and learn more about us here.

 

When will my order arrive?

All shoes order from our custom collection will go into production within one business day, and will be shipped within 14 business days. They're custom made just for you! All accessories and styles from our in stock collections will ship within 1-2 business days.

 

Do your shoes run small or big?

Generally, our shoes run 1/2 size under most shoe brands. An average one year old wears our size 4. Because we make each pair to order and do not ship from stock, it's important for our customers to size their child correctly. Please read our sizing page carefully and measure your child's foot while he or she is standing before ordering. 

On our Milo Boot, we can offer a wider width, which is helpful for pudgy little insteps.

If you have questions on sizing, email Audrey - audrey@zimmermanshoes.com.

 

What materials do you use to make your shoes?

We believe that little feet need natural materials in order to breathe, so we only use leather for our uppers. With the exception of our Stevie Sandal and soft soled shoes which has no lining, all of our shoes have linings made of leather and/or cotton. All of our materials are sourced in America.

 

Do you sell wholesale?

Yes, we do! Please feel free to email audrey@zimmermanshoes.com.

 

If I want a color that's not pictured on your website, will you do a custom order?

Sometimes we can accommodate customized orders. We love to do them when we can! Email Audrey - audrey@zimmermanshoes.com if you would like a custom pair of shoes. Please understand that all custom orders are final sale and are subject to a customization fee.  

 

Do you accept returns or exchanges?

All information on returns and exchanges can be found on our Policies page. Please read it carefully before ordering.