Policies

More than anything, we want you to be 100% thrilled with your purchase from Zimmerman Shoes. Please email us (customerservice@zimmermanshoes.com) or call us at 800.832.7280 with any questions or concerns. Questions regarding size? Please see our printable sizing chart. 

Please be sure to check your color and size selections carefully before ordering. We can can not change style or size after your order has been placed.  Also, please make sure your address is correct, especially if using PayPal. Most of our shoes and accessories are ready to ship within 1-2 business days. Please note shipping times may vary between 5-7 business days during sales/promotions and during holidays.

Lost or Missing Packages
Once a package leaves our facility we cannot track the package and therefore we are not able to locate lost packages. As a result, we are not liable once the package leaves our facility.  Please contact your shipping company to help track lost packages. We do not issue refunds on lost packages.

Returns
Domestic returns are subject to approval. If a return must be made, please contact us within 7 days of receiving your order to schedule a return. Please do not send us shoes without first contacting us to schedule a return. If you do not contact us prior to returning within 7 days via email (customerservice@zimmermanshoes.com) or phone 570-366-0229 we will refuse the return shipment and you will not be refunded. Please note if an item is damaged, we will only exchange that item as originally purchased. For example, you can not change size/width/style for a damaged item. If your item is damaged, please contact us directly via email (customerservice@zimmermanshoes.com) or phone 570-366-0229. We do ask that photos are provided at time of contact. Once reviewed and approved for a return, we will issue a return label. In order to receive a replacement pair, the damaged product must be returned to us directly. International purchases are final. Custom orders are final sale. All accessories (socks, belts, anti-slip pads, laces, keychains, etc.) are final sale.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded and/or returned, unfortunately sale items cannot be refunded or exchanged. Items that were purchased with a coupon code cannot be refunded or exchanged. Gift cards cannot be refunded.

Exchanges (if applicable)
If you need to exchange a pair of shoes, please contact us within 7 days of receiving your order, 800.832.7280 or email customerservice@zimmermanshoes.com

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot be held responsible for mishandling during shipping.