Policies

More than anything, we want you to be 100% thrilled with your purchase from Zimmerman Shoes. Please email us (zimmermanshoes@gmail.com) or call us at 800.832.7280 with any questions or concerns. Because we custom make each pair of shoes per order, it's very important that you order the correct size. We do not ship from stock. 

Please be sure to check your color and size selections carefully before ordering. Also, please make sure your address is correct via Paypal. When we receive your order, we go to work on manufacturing your child's shoe within 1 business day. Each pair is custom made. We ship your shoes within 14 business days.

Returns
Domestic returns are subject to approval. If a return must be made, please contact us within 7 days of receiving your order to schedule a return. Please do not send us shoes without first contacting us to schedule a return. Returns are subject to a 10% restocking fee. International purchases are final. Custom orders are final.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded and/or returned, unfortunately sale items cannot be refunded or exchanged. Items that were purchased with a coupon code cannot be refunded or exchanged. Gift cards cannot be refunded.

Exchanges (if applicable)
If you need to exchange a pair of shoes, please contact us within 7 days of receiving your order, 800.832.7280 or email amelia@zimmermanshoes.com

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot be held responsible for mishandling during shipping.