Policies

More than anything, we want you to be 100% thrilled with your purchase from Zimmerman Shoes. Please email us (audrey@zimmermanshoes.com) or call us at 800.832.7280 with any questions or concerns. Questions regarding size? Please see our printable sizing chart

Please be sure to check your color and size selections carefully before ordering. Also, please make sure your address is correct via Paypal. All shoes order from our custom collection will go into production within one business day, and will be shipped within 14 business days. They're custom made just for you! All accessories and styles from our in stock collections will ship within 1-2 business days.

Returns
Domestic returns are subject to approval. If a return must be made, please contact us within 7 days of receiving your order to schedule a return. Please do not send us shoes without first contacting us to schedule a return. International purchases are final. Custom orders are final.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded and/or returned, unfortunately sale items cannot be refunded or exchanged. Items that were purchased with a coupon code cannot be refunded or exchanged. Gift cards cannot be refunded.

Exchanges (if applicable)
If you need to exchange a pair of shoes, please contact us within 7 days of receiving your order, 800.832.7280 or email audrey@zimmermanshoes.com

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot be held responsible for mishandling during shipping.