More than anything, we want you to be 100% thrilled with your purchase from Zimmerman Shoes. Please email us (customerservice@zimmermanshoes.com) or call us at 570-366-0229 with any questions or concerns. 

Sizing:

Questions regarding size? Please see our printable sizing chart. For more information on sizing, please see our FAQ page.

Before Ordering:

Please be sure to check the color, size, and width selections carefully before ordering. We can not change or edit your order once the order has been placed.  Please make sure your address is correct, we are unable to change your shipping or billing address after it’s been shipped. Most of our shoes and accessories are ready to ship within 3-5 business days. Please note shipping times may vary during sales/promotions and during holidays.

Lost or Missing Packages:

Once a package leaves our facility we are not able to locate lost packages. As a result, we are not liable once the package leaves our facility.  Please contact your shipping provider to help track lost packages. We do not issue refunds on lost packages.

Order Fulfillment & Shipping:

Please note our fulfillment time after your order has been placed is 3-5 business days. Fulfillment times may be longer during sales/promotions and during holidays.
 
Once your order is shipped you will receive tracking information via email based on the shipping service selected at checkout. If you have selected our free shipping option (for all US orders over $100), your order will be shipped via USPS Ground.

Please take into consideration the difference between fulfillment and delivery times.

Returns & Exchanges:

Due to the small batch nature of our production, we cannot accept exchanges as we cannot guarantee the stock availability. We recommend that you follow through with our return process and re-purchase in the size you need.

If a return needs to be made, please note you will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. Please follow the steps below:

1. Please contact us via email (customerservice@zimmermanshoes.com) or via phone 570-366-0229 within 7 days of delivery.

2. If shipping your return via USPS (post office), please ship your return to the following address: Zimmerman Shoes Attention: Returns PO Box 247 Orwigsburg, PA 17961. If shipping via UPS, FedEx, or any other shipping service please ship to: Zimmerman Shoes Attention: Returns 209 North Liberty Street Orwigsburg, PA 17961. Please include the shoes in the original shoe box as originally packaged. Do not return the shoes using the shoe box as a shipping box. If the shoe box has a shipping label on the return, you may not be eligible for a refund.

3. Please send return tracking information via email to customerservice@zimmermanshoes.com.

4. Once we have received the shoes, refunds are typically processed within 5-7 business days.

Domestic returns are subject to approval. To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging. If you do not contact us prior to returning within 7 days via email (customerservice@zimmermanshoes.com) or phone 570-366-0229 we will refuse the return shipment and you will not be able to process a refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We will not guarantee that we will receive your returned item and cannot be held responsible for mishandling during shipping.

Damaged Products:

If you received a damaged item and/or need a pair of shoes repaired, please contact us directly via email (customerservice@zimmermanshoes.com) or phone 570-366-0229. We do ask that photos are provided at time of contact. 

Please note if an item is damaged, we will either repair or replace the item, depending on the extent of the damage/whether or not the shoes have been worn.

If the item has already been worn, our team will review the photos provided and only repair a product purchased within the last 3 months. After that point, all repairs are $20, plus shipping costs.

If for some reason the item needs to be replaced, we will only exchange that item as originally purchased. For example, you can not change size/width/style for a damaged item.

We do ask the the original item is returned to us before the product is replaced. Once the original item is received, we will send a replacement pair. Please note due to our small batch production, we have very limited inventory, and therefore can not always replace the items. If this is the case, we will do our best to repair the damaged item.

International Sales:

International purchases are final sale.

Custom Sales:

Custom orders are final sale. 

Accessories Sales:

All accessories (socks, belts, anti-slip pads, laces, keychains, etc.) are final sale.

Sale items:

Only regular priced items may be refunded and/or returned, unfortunately sale items cannot be refunded or exchanged. Items that were purchased with a coupon code cannot be refunded or exchanged. Gift cards cannot be refunded.